Furlodge
We're here to help
Furlodge Customer Support
A cosy home for your best friend. Get friendly help with setup, warranty service, replacement parts, and everything in between.
Setup Guide
One guide covers every size — the assembly steps are the same across models.
Dog Crate Assembly Guide
Step-by-step instructions that work for G26H92 and G26001 — every size goes together the same way.
A printed guide is included in the box. If yours is missing, download the PDF above or email us and we'll send it over.
Frequently Asked Questions
Quick answers to the things pet parents ask us most.
Measure your dog's length from the chest to the base of the tail, and their height from the floor to the top of the head while standing. Add 3–4 inches to both measurements so they can stand and turn around comfortably.
No — all fittings and the tools you need are included. Most people have it assembled in well under half an hour, and two people make it easier for the larger sizes.
Yes. The flat wooden top is designed to work as a tabletop, so the crate blends in as a normal piece of furniture rather than a cage in the corner of the room.
Wipe the wood with a soft, slightly damp cloth and avoid harsh cleaners or soaking it. The inner tray lifts out so you can take it outside and hose it down when needed.
Check the parts list first, then email us with your order number and which part is affected. Replacement parts are free of charge.
You have a 30-day trial to decide. Email us and keep the original packaging so the return is as easy as possible.
Warranty & After-Sales Policy
Every Furlodge crate is built to be lived with. Here's what you're covered for.
1-Year Protection
Covers manufacturing defects in the frame, panels and fittings from the date of purchase.
30-Day Trial
Not the right fit for your dog? Return it within 30 days and keep the original packaging.
Free Replacement Parts
Missing or damaged parts are replaced free of charge — just tell us the part and your order number.
Lifetime Support
Questions years from now? Our team is still around, and we usually reply within 24 hours.
Contact Us
We answer by email only — send us a message any time and we'll usually reply within 24 hours.
Send us a message
Tell us a little about your issue and we'll get back to you as soon as we can.
Shop Furlodge
The wooden crate furniture behind all the cosy evenings.
